{"id":551,"date":"2022-05-05T09:40:46","date_gmt":"2022-05-05T07:40:46","guid":{"rendered":"http:\/\/staging.info.parcandi.ch\/faq\/"},"modified":"2026-07-13T13:23:23","modified_gmt":"2026-07-13T11:23:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/info.parcandi.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Contact and help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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24\/7 customer support (DE, FR, EN, IT): <\/p>

+41 (0)61 512 45 05<\/a><\/p>

+49 (0)761 488 89 60<\/a><\/p>

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For further questions:<\/p>

info@parcandi.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The page with my booking is not loading, what can I do?<\/span><\/b><\/div>
There is often poor reception in garages. Try again later as soon as you have a stable connection. If it still doesn’t work, reload the link in a different browser or delete your cookies in the browser. <\/span><\/div><\/div>
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How do I open the gate\/ How do I get back to the car?<\/span><\/b><\/div>

When you created the booking, you received an SMS containing a link. This link is your booking. In the link you will find the button “Open gate” with which you can open the gate to return to the vehicle. <\/p><\/div>

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Can I reserve a parking space in advance?<\/span><\/span><\/b><\/div><\/div>
At Parcandi you can only reserve 2 hours in advance, e.g. if you have to drive from Zurich to Basel. Parking spaces are available on a first-come-first-serve basis. As soon as you make a reservation, you can park for as long as you like. Longer-term reservations beyond two hours are not possible. <\/div>
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The payment process doesn’t work, what should I do?<\/span><\/b><\/div>
Internet connection issues can sometimes occur in underground parking garages, which may temporarily prevent you from making a payment. Please try again outside the parking garage or, alternatively, from home. If you continue to experience problems, please call our customer support. <\/div>

<\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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FAQ - General <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I park?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can find all locations on www.parcandi.com<\/a> .<\/p>\n

You can find the nearest car park near you by sharing your location or by checking the map on our website where the nearest car park is.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Parcandi?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Parcandi solves your parking problems. on <\/span>www.parcandi.com<\/a> you can book parking spaces easily and conveniently, even two hours in advance!<\/span><\/p>\n

Parcandi creates more parking spaces for everyone. Parkers save time and stress, while cities and the environment can breathe easier due to reduced emissions from less traffic looking for a parking space. <\/span><\/p>\n

At the same time, commercial and private car park owners can easily rent out their unused space and make better use of it.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe gate doesn't open. where can i call <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If the gate doesn’t open after clicking “Open Gate” several times, we recommend you go through the following steps:<\/p>\n

1) There may be a disconnection. Close and reopen the website and try opening the gate again. <\/p>\n

2) In some multi-storey car parks, the gate does not open if the pedestrian door is not completely closed. Check briefly whether this is the case and then try to open the gate again. <\/p>\n

3) If the gate still does not open, you can call our customer support on +41 (0)61 512 45 05. We are there for you 24\/7 and will be happy to help you. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I book a parking space?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

On www.parcandi.com<\/a> you can choose a car park on the map or with the tiles under the map. The map adjusts to your current GPS location and shows you parking options in your area. <\/p>\n

After you have selected a car park, you can either rent a parking space immediately or reserve it for two hours free<\/strong> of charge – all with just your license plate number and mobile phone number!<\/p>\n

Parking becomes chargeable after you press either “Start booking” (in case of immediate parking) or “Open gate” (after reservation). <\/p>\n

As soon as you have created a booking or reservation, you will receive an SMS from us. This contains a link to your booking\/reservation, which you can use to return to your booking\/reservation page at any time if you have closed your browser. Alternatively, you can also use www.parcandi.com <\/i><\/a>visit. Your current booking will be highlighted in red as a link. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I find in the booking link?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can use your booking link to open the gate, complete the booking and pay, and view the receipt at any time. Therefore, do not delete this SMS. <\/p>\n

After making a reservation, you can use the link to start your parking time (by opening the gate) or cancel the reservation.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I open the gate? How do I get to the parking garage? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can get into the car park by clicking on “Open gate”. You can press this button as often as you like. <\/p>\n

If you have reserved, parking will be charged when you open the gate for the first time.<\/p>\n

Sometimes the parking spaces are also in the basement or on a different floor than the entrance. The way to the parking lots is marked with blue Parcandi arrows. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long can I park?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can park as long as you want! We offer attractive hourly, daily and, at certain locations, monthly rates. Payment is made at the end of the parking process by clicking on “End parking” and then on “Pay”, regardless of whether it is two hours or two months. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay my parking fees before exiting?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes you can. After payment you have 20 minutes to open the gate and drive out of the car park. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get back to my parked vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When you return, you usually enter the car park the same way you left it. For example via the ramp by clicking on “open gate” on your smartphone when the gate is locked. <\/p>\n

In certain multi-storey car parks, you can return to your vehicle via a stairwell or a separate entrance\/exit door (if necessary, press the “Open door” button on your smartphone).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI closed the website with my booking. How do I get back to my booking? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can return to the page by clicking on the link that you received via SMS after your booking or reservation. Alternatively, you can also use www.parcandi.com <\/a><\/i>visit. Your current booking will be highlighted in red as a link. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I temporarily drive the car away without ending the booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can drive away during an open booking and then re-enter the car park with the same booking. The parking time and costs continue even if you are not in the parking garage. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are daily rates and how do they work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Daily rates represent the maximum parking charges that can be incurred within a day. Once the daily rate is reached by the hourly cost, the parking rate will not continue to increase for the remainder of the day. We always expect 24 hours from the start of the booking. At the beginning of the next 24 hours, the process starts again from the beginning. <\/p>\n

The daily rate and hourly rate vary depending on the car park \u2013 so the number of hours you need to reach the daily rate varies. <\/p>\n

Note that daily rates are only calculated within one<\/em> booking<\/em> , i.e. the booked time or achieved rates are not spread over several bookings.<\/p>\n

Example: If the hourly rate in a car park is CHF 1 and the daily rate is CHF 8, the daily rate is reached after eight hours. For the remaining 16 hours, the parking fees do not increase any further. <\/p>\n

You can find our attractive prices for hourly, daily and monthly rates at www.parcandi.com<\/a> under the respective car parks.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the monthly parking space rental work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can basically park anywhere for a longer period of time. All you have to do is create a booking in the desired car park and keep it as long as you need the parking space. <\/p>\n

At some locations we have a monthly rate. Once you have reached the monthly limit with the accumulated daily tariffs, the price will not increase for the remaining time until 31 days have been reached. After 31 days, the process for daily and monthly rates starts again, in combination with the costs already incurred. <\/p>\n

Note that you must not end your booking to take advantage of the monthly plan. If you end the booking early and create a new booking, the counter starts again from the beginning. <\/p>\n

Example: If the daily rate in a car park is CHF 10 and the monthly rate is CHF 150, the monthly rate is reached after 15 days. For the remaining 16 days, the parking fees do not increase further. After 31 days, the process starts again from the beginning. <\/p>\n

You can find the respective prices and other useful information under the car parks on www.parcandi.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I also reserve parking days, weeks or months in advance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Since we want to use the parking space as optimally as possible, you can only reserve the parking spaces two hours in advance.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my reservation expires?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After the two hours, the parking lot will be released again. However, you can make a new reservation straight away. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there also e-parking spaces?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we also have e-parking spaces at selected locations. These locations are marked on the map with a small charging plug icon. <\/p>\n

Activate “Only show e-parking spaces” below the map so that you only see locations that have e-parking.<\/p>\n

You can find the price conditions and other details of the e-parking spaces by clicking on the car park of your choice.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI would like to rent my parking space. What should I do? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At Parcandi, you can make an additional profit with your empty parking space. If you would like to rent out your parking space, you are welcome to call our customer support or go to info@parcandi.ch<\/a> send us an e-mail. We will then contact you with our current offer and the next steps.
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have an interchangeable license plate. Is it allowed to park the vehicle without a license plate? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have an interchangeable license plate and remove it, leave a note with the license plate number from the booking and place it on the windshield.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find an overview of the car park details?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As soon as you have selected a car park, you will receive an overview of the car park equipment and further information:<\/p>\n