The page with my booking is not loading, what can I do?
There is often poor reception in garages. Try again later as soon as you have a stable connection. If it still doesn’t work, reload the link in a different browser or delete your cookies in the browser.
How do I open the gate/how do I get back to the car?
When you created your booking, you received an SMS containing a link. This link is your booking. In the link you will find the ‘Open gate’ button, which you can use to open the gate and return to the vehicle.
How far in advance can I reserve a parking space?
At Parcandi you can only reserve a parking space two hours in advance, e.g. if you have to drive from Zurich to Basel. Car parks are available on a first-comes-first-serve basis. As soon as you make a reservation, you can park for as long as you like. It is not possible to reserve a car park for longer than two hours.
The payment process is not working, what should I do?
Internet connection problems can sometimes occur in underground car parks, which means that payment is not possible for a short time. Try again outside the car park or alternatively from home. If you continue to have problems, please call our customer support.
You can find all locations on www.parcandi.com
You can find the nearest car park to you by sharing your location or by checking the map on our website to see where the nearest car park is located.
Parcandi solves your parking problems. From www.parcandi.com you can book parking spaces easily and conveniently, even two hours in advance!
Parcandi creates more parking spaces for everyone. Parkers save time and stress, while cities and the environment can breathe a sigh of relief due to reduced emissions from less traffic searching for parking spaces.
At the same time, commercial and private car park owners can easily rent out their unused spaces and make better use of them.
If the gate does not open after you have clicked on ‘Open gate’ several times, we recommend that you go through the following steps:
1) There may be a connection interruption. Close and reopen the website and try to open the gate again.
2) In some car parks, the gate will not open if the pedestrian door is not fully closed. Check briefly whether this is the case and then try opening the gate again.
3) If the door still does not open, you can call our customer support on +41 (0)61 512 45 05. We are available 24/7 and will be happy to help you.
At www.parcandi.com you can select a car park on the map or using the tiles below the map. The map is set to your current GPS location and shows your car park options in your area.
Once you have selected a car park, you can either rent a parking space immediately or reserve it for two hours free of charge – using only your number plate and mobile phone number!
Parking becomes chargeable after you press either ‘Start booking’ (for immediate parking) or ‘Open gate’ (after the reservation).
As soon as you have made a booking or reservation, you will receive a text message from us. This contains a link to your booking/reservation, which you can use to return to your booking/reservation page at any time if you have closed your browser. Alternatively, you can also visit www.parcandi.com again. Your current booking will be highlighted in red as a link.
You can use your booking link to open the gate, finalize and pay for the booking and view your receipt at any time. Therefore, do not delete this SMS.
After making a reservation, you can use the link to start your parking time (by opening the gate) or cancel the reservation.
You can enter the car park by clicking on ‘Open gate’. You can click this button as often as you like.
If you have a reservation, you will be charged for parking when you open the gate for the first time.
Sometimes the car parks are also in the basement or on a different floor to the entrance. The route to the car parks is marked with blue Parcandi arrows.
You can park for as long as you like! We offer attractive hourly, daily and, at certain locations, monthly rates. Payment is made at the end of the parking process by clicking on ‘End parking’ and then on ‘Pay’, regardless of whether it is for two hours or two months.
Yes, you can. After paying, you still have 20 minutes to open the gate and drive out of the car park.
When you return, you usually enter the car park the same way you left it. For example, via the ramp by clicking on ‘Open gate’ on your smartphone if the gate is locked.
In certain car parks, you can return to your vehicle via a stairwell or a separate entrance/exit door (press the ‘Open door’ button on your smartphone if necessary).
You can return to the page by clicking on the link that was sent to you by SMS after your booking or reservation. Alternatively, you can visit www.parcandi.com again. Your current booking will be highlighted in red as a link.
Yes, you can drive away during an open booking and then re-enter the car park with the same booking. The parking time and costs will continue even if you are not in the car park.
Daily tariffs represent the maximum parking charges that can be incurred within a day. As soon as the daily rate is reached by the hourly costs, the parking fees for the rest of the day do not increase any further. We always calculate 24 hours from the start of the booking. The process starts again at the beginning of the next 24 hours.
The daily rate and hourly rate vary depending on the car park – therefore the number of hours required to reach the daily rate varies.
Please note that daily rates are only calculated within one booking, i.e. the booked time or achieved rates are not spread over several bookings.
Example: If the hourly rate in a car park is CHF 1 and the daily rate is CHF 8, the daily rate is reached after eight hours. For the remaining 16 hours, the car park charges do not increase any further.
You can find our attractive prices for hourly, daily and monthly rates at www.parcandi.com under the respective car parks.
the car park of your choice and keep it for as long as you need the parking space.
At some locations we have a monthly rate. Once you have reached the monthly limit with the accumulated daily rates, the price will not increase for the remaining time until 31 days have been reached. After 31 days, the process for daily and monthly instalments starts all over again, in combination with the costs already incurred.
Please note that you may not cancel your booking to take advantage of the monthly rate. If you end the booking prematurely and create a new booking, the counter starts again from the beginning.
Example: If the daily rate in a car park is CHF 10 and the monthly rate is CHF 150, the monthly rate is reached after 15 days. For the remaining 16 days, the car park charges do not increase any further. After 31 days, the process starts all over again.
The respective prices and other useful information can be found under the car parks at www.parcandi.com.
As we want to use the parking space as optimally as possible, you can only reserve parking spaces two hours in advance.
After the two hours have expired, the car park will be released again. However, you can make a new reservation straight away.
Yes, we also have electric car parks at selected locations. These locations are marked on the map with a small charging plug symbol.
Activate ‘Show only e-parking spaces’ below the map so that only those locations with e-parking are displayed.
You can find the price conditions and other details of the e-parking spaces by clicking on the car park of your choice.
At Parcandi you can make an additional profit with your empty parking space. If you would like to rent out your car park, you are welcome to call our customer support team or send us an email at info@parcandi.ch. We will then contact you with our current offer and the next steps.
If you have an interchangeable number plate and remove the number plate, leave a note with the number plate from the booking and place it on the windscreen.
As soon as you have selected a car park, you will receive an overview of the car park facilities and other details:
– Pictures inside the car park and of the street
– Car park prices
– Entrance height
– Opening hours
– Manoeuvrability (e.g. large parking spaces, extensive car park, etc.)
– Car park covered / not covered
– Video surveillance
– Barrier-free / wheelchair accessibility
– WC availability
– Location on Google Maps
We currently offer payment by credit card (Mastercard, VISA), TWINT, Google Pay, Apple Pay, Samsung Pay, PayPal, PostFinance and CembraPay (e-invoice). The payment options may vary depending on the country.
You pay at the end of your booking, regardless of whether you have parked for two hours or two months. End your booking by clicking on ‘End car park’ and then on ‘Pay’.
Yes, payment by invoice is possible, choose CembraPay as your payment method. The minimum amount is CHF 4.
Parking costs vary depending on the car park.
You can find the respective prices and other helpful details by clicking on the car park of your choice at www.parcandi.com
You will automatically receive the best rate for you depending on how long you park. We do not currently offer weekly or annual rates.
Internet connection problems can sometimes occur in underground car parks, which means that payment is not possible for a short time. In this case, try loading the page again on the surface or outside the car park. In exceptional cases, you can make the payment later from home.
You can return to the payment process at any time by following the link sent to you in the booking text message.
If you continue to have problems, please call our customer support on +41 (0)61 512 45 05 (Switzerland) or +49 761 4888960 (Germany).
If the gate does not open after you have clicked on ‘Open gate’ several times, we recommend that you go through the following steps:
1) There may be a connection interruption. Close and reopen the website and try to open the gate again.
2) In some car parks, the gate will not open if the pedestrian door is not fully closed. Check briefly whether this is the case and then try opening the gate again.
3) If the door still does not open, you can call our customer support on +41 (0)61 512 45 05 (Switzerland) or +49 761 4888960 (Germany). We are available 24/7 and will be happy to help you.
If you have not yet completed and paid for your last booking, you cannot create a new booking. Use the link in the Parcandi text message for your last booking to check whether you have completed and paid for it.
If you can no longer find the SMS or you are still unable to create a new booking, you can call our customer support on +41 (0)61 512 45 05 (Switzerland) or +49 761 4888960.
Please contact our customer support immediately on +41 (0)61 512 45 05 (Switzerland) or +49 761 4888960 (Germany). If it is a Parcandi customer, we can contact the parking offender.
Please contact our customer support immediately on +41 (0)61 512 45 05 (Switzerland) or +49 761 4888960 (Germany).
Many Parcandi users enjoy our daily and monthly rates. This means that popular locations are often fully booked for longer and that customers do not always occupy a parking space within their booking or have temporarily not parked their vehicle in the car park.
You can register at www.parcandi.com by clicking on the ‘People’ icon in the top right-hand corner.
As a registered Parcandi user, you can use the convenient one-click parking feature. You can also add payment methods to your profile so that you don’t have to re-enter your payment details every time you complete a booking. You will also receive a history of all your current and past parking bookings.
With One-Click Parking, you can start a booking or registration without having to re-enter your details – in other words, with just one click. All you have to do is create a user profile.
You can customize your user profile by clicking on the ‘People’ icon while you are logged in. You can then customize and add to your data under ‘Edit profile’.
